Hugh applies proven methods to developing the KPI reporting systems that are needed to deliver results that matter.  Results only matter when they drive the business forward, "Are we making more money?", "Do we have the resources we need to grow?", “Is the business better off?”.

Core principles are:

Performance Measures that are tied to the Profit and Value Drivers of the Business

  • Are we measuring what drives our formula for making money?
  • Are we focusing on the big things, and are we leaving the small stuff for another day?
  • Are we pulling the right levers that will make the business better in the long term?

Results that Matter 

  • Creating more money; more profit, more sales, more cash in the bank
  • Creating value; through customers, employees, and suppliers